Free shipping from €79
We ship with DHL and, on request, also with FedEx or DHL Express.
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Coupon is applied automatically in the cart.
No. Registration is not required to place an order with us. You can create a customer account during checkout, but this is optional. Ordering as a guest is also possible.
Note: Without a customer account you will not collect points.
Items marked as “Ready to ship” or “Only a few items left” are dispatched immediately after we receive and process payment. Cut-off for same-day shipping is usually 10:00. Orders placed after 10:00 are shipped on the next working day.
There are several options:
We offer the following payment methods:
Payment in our shop is encrypted end to end and meets current security standards.
Your browser connects to us exclusively via HTTPS. The connection uses TLS 1.3 (TLS 1.2 at minimum) and is protected with AES-256-GCM – 256-bit encryption also used by banks. Our SSL certificate uses a 384-bit ECDSA key. Outdated protocols such as TLS 1.0 and TLS 1.1 are disabled.
Card payments and payments via PayPal, Klarna and other online methods run through our payment provider Stripe. Stripe is PCI-DSS certified. Full credit card numbers are not stored on our servers.
In addition, the shop enforces a permanent HTTPS connection (HSTS). You can recognise the secure connection by the padlock in your browser’s address bar.
Cancellation: As long as we have not yet shipped your order, you can cancel it yourself. Use our service portal (the “Cancel order” button at the bottom of the online shop), choose “Return/withdrawal”, and enter your order number, postcode and last name. Then select “Withdraw from the entire purchase contract”, enter your email address and click “Submit withdrawal”. This cancels your complete order.
Withdrawal: If you want to return an order, use the same portal. You can choose to withdraw from part of the order or the entire order.
Note: Withdrawal is only possible within the period stated in our withdrawal policy.
Return shipping costs are paid by the buyer. As a small, independent company we focus on fair prices, quality and personal service. Unlike large online corporations, we cannot simply build return costs into product prices or cross-subsidise them.
Because we already give you free outbound shipping from an order value of 79 euros, we ask for your understanding that you cover the return shipment. This lets us keep our prices honest and transparent.
For new goods you generally have a statutory warranty of 24 months (12 months for used goods). If an item becomes defective within these 24 months, you can submit it to us as a complaint at any time.
Please use the service portal at https://serviceportal.mountainhill.de and choose “Complaint/warranty”. Enter your order number, postcode and last name. You can then describe the defect and attach photos. Please describe the issue as fully as possible and include photos.
After we receive the complaint we usually get back to you within 48 to 72 hours to discuss the next steps.
With the points programme we want to reward you for shopping in our online shop. Collecting points is only possible with a registered customer account. Points cannot be credited later if you first ordered as a guest and then created an account.
More information about the points programme: https://www.meinbwshop.de/en/punkteprogramm
We are happy to help with any further questions. You can reach us via: